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Lessons Learned from 5+ Central Heat Pump Water Heaters

This session presents lessons learned and actionable recommendations for designers, operators, and owners of central heat pump water heater systems (CHPWHs) from on-going research of early adopters. A NYSERDA study monitors hundreds of data points per minute to track performance, demand, and faults in five CHPWHs. With the addition of operations staff feedback, failure causes and efficiency-drivers are determined and low-cost improvements implemented. Presenters will discuss design vs. measured efficiency & capacity, operational considerations, DHW recirculation, the value of continuous monitoring, and proper piping design. Two additional studies give insight into in-unit IHPWH effects on comfort and partial electrification.

Event Date
Thursday, October 15, 2026 - 3:15 PM to 4:15 PM
Room / Location
The Hub

Session Chairs

Learning Objectives

Identify the value of ongoing monitoring of DHW heat pump systems and specify systems that enable monitoring

Explain the need to commission & tune central HPWH systems in summer & winter seasons with full occupancy

Explain the importance of contractor and operator retraining and constructive collaboration between designers, installers, and operators

Identify common operational challenges for DHW and HPWH systems

CEU Information

Pending approval for 1 credit hour toward AIA, BOC, BPI, LEED, NARI, Phius, and RESNET certification

Session ID
NYC26-506