Our shop and offices are based in Essex Junction, VT, and this position is a hybrid of in-person and remote work.

Our company is a language justice organization, with both English and Spanish being used as core languages, so being interested in becoming functionally bilingual is a requirement, and coming with language skills in each language is a plus. Our team is committed to social justice and mutual respect between all people, and a similar commitment is sought in the right person to fill this position.

Responsibilities

Sales and Project Development (15-20 hours/week):

• Direct sales, ordering, and customer service for our products and services: Structural Straw Panel Sales, Casitas Sales, and other sales support as needed or requested.
• Respond to inquiries via email, phone, or social media; initial vetting of project and client alignment
• Track all inquiries and sales processes via online sales tools
• Communicate clearly about high-performance design, materials, and systems with clients, vendors, and trade partners (On-job training and educational opportunities available)
• Communicate clearly about the benefits of low-toxicity and plant-based materials and the role those play in human and ecosystem health and reversing climate change
• Demonstrate good speaking and people skills, and attend events and trade shows to promote New Frameworks’ products and services
• Connect prospective clients with the appropriate team members in service of closing the sale
• Assist with the estimating and planning process for developing projects, as needed
• Coordinate with the Production Management team on company capacity and overall company schedule
• Manage sales and project development processes until ready to hand off to the Production Management team

Customer Account Management (15-20 hours/week):

• Work closely with the Production Lead to ensure all projects are done on time, on budget, and to the client’s satisfaction
• Responsible for Client relations & communications for the project
• Create and maintain all work agreements and contracts with the Client
• Communicate and set project schedule expectations with the client, with information from the Build Production Manager
• Administer any change order process

Cooperative Member Responsibilities (1-5 hours/week):

• Participate regularly in quarterly All-Company Meetings and committees to help steer direction of the company
• Participate actively in interdependent, team-focused company culture.
• Have a passion for being an owner in a worker-owner cooperative design/build company.

Requirements/Prerequisites

• 2+ yrs experience in the energy efficiency and/or high performance building world
• 2+ years experience in product sales and customer service
• Strong organizational and administrative abilities
• Strong interest in developing ecological products to build a Circular Economy
• A dependable team player who desires to work with other members in the company with a focus on our shared Vision and Mission
• Able to work well independently, as well as manage a small team of co-workers
• Meticulous attention to detail
• Good computer, software, and technology skills: Google suite, Zoom, Smarsheets, Excel, and both PC and Mac platforms
• Bonus computer skills: Quickbooks
• Professional and succinct communication skills in person, on the phone, and through email
• Able to manage occasional fast-paced or shifting work environments
• Ability to track hours and manage project details on web-based information management systems (training to be provided)

Please provide

1. Letter of Interest
2. Resume
3. 3 References

Compensation package

As a full-time member of the team, with a competitive hourly rate and robust benefits, you can expect a total compensation package of $45,084 - 75,544

• $26-35/hr (dependent on experience and performance)
• 80 hrs paid Vacation/year
• 40 hrs paid floating Holiday & Wellness /year
• Emergency Paid Family Medical & Parental Leave
• Vision & Dental insurance
• Healthcare stipend of $100/month
• 401(k) plan
• $200/year pp for personal tool or tech allowance
• Reduced cost cell phone plans available on company AT&T plan, deducted from member’s paycheck
• Paid internal and external trainings, conferences & classes; coverage based on first come first serve basis until the budget line is tapped for the year
• Paid membership to professional associations with conference, networking, and professional development opportunities: NESEA, BBD, others
• Subscriptions to Fine Homebuilding, BuildingGreen online suite, and other trade publications
• Bragging rights that you are a co-owner of the coolest and dorkiest company in the Northeast!