Why didn't my registration go through?
The most common reason for an unsuccessful registrations is due to credit card payment declined due to an address mismatch. Our payment processor’s fraud detection software may decline your payment if the billing address does not match exactly the address that is associated with the card.
Another reason may be that you had the form open in your browser for a long time, and the form may have expired before you could submit it. If you are viewing the form and then do something else for an hour before getting back to it, refresh the page before continuing.
Also, there might be an issue with your browser if it is an old or outdated version. You can try again using a different or more up-to-date browser.
If you continue to have difficulty registering, contact us at email@example.com or (413) 774-6051 ext. 19.
What is your refund policy?
We are unable to offer any refunds or retroactive discounts. However, we can transfer your registration, so if you find yourself unable to attend, you can send a colleague in your place. To arrangea transfer, contact firstname.lastname@example.org or call (413) 774-6051 ext. 19.
Where is the conference?
The Westin Boston Waterfront is at 425 Summer St, Boston, MA 02210. By MBTA public transit, take the Silver Line to the World Trade Center stop, or Bus Number 7, which stops outside the hotel on Summer Street. Find details and driving directions at the end of this page. Parking is available for $36-$46/day.
Where can I stay?
NESEA has reserved a block of rooms for a reduced rate for $229 per night at the Westin. Book your room here no later than March 2 (Note: the room block may sell out earlier). Carbon offsets are included in the rate.
What does it cost to attend?
See the pricing page for details.
I need to register more than one person from my company. What should I do?
Our online registration system can easily guide you through registering multiple people from your organization. If you need assistance, feel free to contact email@example.com or call (413) 774-6051 ext. 19.
Do I have to pick which sessions I plan to attend prior to the conference?
No. With a 2-day or 1-day conference pass, you may attend any sessions you wish.
Can I get CEUs for attending?
We offer a mixture of credits from AIA, AICP, BPI, GBCI, Mass. CSL, and PHIUS. All attendees receive a certificate of attendance to self-report hours to other accrediting organizations.
Are there scholarships available?
Yes. We offer a limited number of scholarships to students and emerging professionals. Apply by February 7. Details are here.
Will there be food?
Yes! Your 2-day or 1-day conference registration includes a buffet lunch on the day(s) you are attending. Coffee and tea will be available all day to all attendees. There will also be refreshments at the trade show reception, closing reception, and (for those who purchase a ticket) NESEA Night.
What happens on Sunday evening?
Everyone is welcome to join us for a Happy Hour at a location TBD. There, you can sign up to join one of several dinner groups at nearby restaurants; each person will be responsible for the cost of their own meal.
What happens on Monday evening?
- All attendees receive free admission to the Trade Show Reception from 5pm–6:30pm. This reception offers complimentary hors d’oeuvres, a cash bar, and a great opportunity to talk with exhibitors and fellow attendees.
- NESEA Night follows from 6:30pm–8:30pm with food and drink in the Westin Harbor Ballroom. You may purchase tickets with your online registration or onsite.
- And after that? The Conference Chairs are organizing after-parties at nearby restaurants and bars so the conversations and celebrations can continue as long as you want. All are welcome. Details will be available at the conference.
Is the venue handicapped accessible?
Yes. All floors are accessible by elevator.
What if I still have a question?
For registration questions, contact firstname.lastname@example.org or call (413) 774-6051 ext. 19. For everything else, email Susan Farber, Conference Manager, at email@example.com.