Company:
Location:
The Efficiency Vermont team at VEIC is looking for a new team member as a Program Manager 1 to support the implementation of energy efficiency programs to Vermonters! The program manager is responsible for ongoing program success through monitoring and adjusting processes, active customer engagement, and continous system improvement in a collaborative team environment.
We are committed to building a work community that is inclusive and represents a vibrant diversity of background, experience, perspective, and thought. Climate change impacts all of us; however, we are impacted differently based on our identities and experiences. We all deserve a place at the table to make decisions about our collective future – we hope you’ll consider joining us as we work towards our vision for a healthy planet, thriving people, and energy justice.
Candidates across all markers of identity (age, race, gender, ability, communication style, etc.) are highly encouraged to apply.
Responsibilities
- Assists Portfolio Manager to define the staff and budget resource requirements, operational expectations, and internal reporting requirements needed to achieve annual goals.
- Supports the management of the budget resources and ensures consistent service delivery.
- Plays a role to develop, lead, and motivate the Program Functional Team and provides the members an understanding of the annual goals and progress towards the goals, including Quantitative Performance Indicators (QPIs).
- Continuously monitor progress regarding initiative goals, budgets and cost-effectiveness making program tactical changes as needed.
- Serves as product owner in New Product Development process for product changes or new initiatives.
- Leads program performance evaluations through surveys and Quality Management Systems. Ensures operational efficiency, performance quality, and drives Best Known Practices.
- Delivers clear and transparent program messaging for both external and internal customers.
- Addresses customer service complaints and feedback. Seeks solutions to prevent future occurrences.
- Provides operational support to multiple market programs.
- Actively mentored by senior program managers to continue skill development.
- Provides clear and effective communication with all customers including team members, stakeholders, cross-functional groups, etc.
Qualifications
- Strong personal commitment to the mission, vision, goals and values of VEIC.
- Bachelor’s degree and two years of experience in a professional work environment, or a similar combination of education and experience from which comparable knowledge and skills have been acquired.
- Proven ability to develop strong working relationships, collaborate with internal staff, customers, and trade allies.
- Ability to carry out systematic data tracking and reporting processes and implement planned steps from start to finish. Demonstrated experience generating reports with spreadsheet and/ or database programs such as Excel and Access.
- Demonstrated ability to be organized, detail-oriented, accurate, and able to handle multiple tasks and competing priorities in a dynamic and fast paced environment.
- Excellent written and oral communication skills, experience with substantive elements of customer service.
- Strong interpersonal skills including effectiveness in productive communications along with a high degree of professionalism, maturity and a polished demeanor.