Solar Customer Relations Specialist, Infrastructure Programs


Connecticut Green Bank


Rocky Hill, CT

The Connecticut Green Bank (CGB), a quasi-public authority, is the nation's first state "Green Bank," leveraging public and private funds to drive investment and scale up clean energy deployment in Connecticut. Working at the Green Bank means being part of a dynamic team of talented people who are passionate about implementing the new green bank model, stimulating the growth of clean energy in Connecticut, strengthening our economy, and protecting our environment.

This position will involve working in a collaborative environment within the Infrastructure Programs team to (1) assist with the management of existing residential project finance portfolios, including the residential solar lease and loan funds, (2) contribute to administration of CBG's Residential Solar Investment Program (RSIP) that provides up front rebates and performance-based incentives for residential solar PV projects, and (3) other tasks as required.

Specific responsibilities may include:

  • Coordinating day-to-day operations of residential solar financing programs

  • Interacting with solar contractors, homeowners, lenders and other stakeholders to answer questions and resolve issues by phone, email, or in person

  • Serving as the liaison for CGB's external service providers across various residential financing programs

  • Data entry, reconciling, and correcting information

  • Collecting, reviewing, and uploading project documentation received from various parties

  • Analyzing data and preparing reports for various parties

  • Reviewing RSIP incentive applications

  • Other RSIP tasks as needed

  • Other responsibilities and special projects as assigned


Preferred candidate will meet the following requirements:

  • Excellent customer service skills, particularly the ability to communicate clearly with various stakeholders (e.g., homeowners, contractors, lenders, service providers, etc.) by email and phone

  • Strong organizational skills and attention to detail

  • Ability to prioritize and address multiple tasks simultaneously

  • Knowledge of solar financing (leases, loans, etc.)

  • Knowledge of solar PV system components/operations

  • Strong problem-solving skills and a positive attitude

  • Aptitude for analytical and data-oriented tasks

  • Ability to work independently and as part of a team

  • Knowledge of Microsoft Office Suite (Outlook, Word, Excel, SharePoint) and file sharing services, Salesforce, etc.

  • Ability to learn and utilize online data and document management platforms for daily tasks

Candidate should possess a bachelor's degree in a program related to clean energy, environmental science, sustainability, communications or other related area, plus at least one year of work experience in the solar industry. Three years' experience in the solar industry or at least four years' experience in general customer service can be substituted for the degree requirement.  


Salary commensurate with experience. This position will be filled at the associate level in the Green Bank's Career progression. This position is durational but does qualify for benefits.  The Connecticut Green Bank makes no assurance that such durational position will lead to a permanent employment opportunity. This position will be located at CGB's Rocky Hill office.  


If you would like to apply for this position, please go to the link below and click on Durational Associate Position, Infrastructure Programs.  Please submit a resume and cover letter.

AA/EEO Employer