Quality experts estimate that 25-40% of dollars spent by typical businesses is waste. Companies focused on quality spend less, reduce waste, cut operating costs, and invest in processes that result in:  greater profits; stronger financial position; improved competitive capabilities; operational stability; greater customer success/satisfaction, and setting trends for the industry.  Simply put, no service-based industry has ever made less money by doing things right the first time.  For owners, partners, operation managers, and supervisors.