Quality experts estimate that 25-40% of dollars spent by typical businesses is waste. Companies focused on quality spend less, reduce waste, cut operating costs, and invest in processes that result in: greater profits; stronger financial position; improved competitive capabilities; operational stability; greater customer success/satisfaction, and setting trends for the industry. Simply put, no service-based industry has ever made less money by doing things right the first time. For owners, partners, operation managers, and supervisors.
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